Terms and Conditions of Sale

General

These terms of sale (“Terms”) govern each quotation and agreement (“Contract”) formed on acceptance of an order placed by a customer (“Customer”) with Tian Hock Development Pty Limited ACN  13 137 563 323 (“Total Home Design”) for the supply of goods and/or services (“Goods”).
Returns

1.  Total Home Design will deal with claims for return of Goods in accordance with Total Home Design’s Returns Policy. A copy of the Returns Policy is available from Total Home Design directly or at www.totalhomedesign.com.au. Total Home Design will apply a restocking fee of 20% on items changed by the customer after initial payment as well as returned items.

Payment and Interest

2.  Total Home Design require payment for Goods and delivery in advance of delivery.

3.  An amount outstanding to Total Home Design will be subject to interest on the overdue amount calculated at the rate of ten per cent (10%) per annum.

4.  In the event that the Customer fails to pay for Goods in accordance with these Terms, the Customer must, if requested, return the Goods to Total Home Design at the Customer’s cost.

Proof of Transaction

5.  Total Home Design will provide the Customer with a “proof of transaction” and if requested, an itemised bill in accordance with the Trade Practices Act 1974 (Cth) any successor legislation (“Act”).

6.  Customers wishing to change delivery details must notify the store from which goods were purchased at least one (1) business day before the scheduled delivery date. Customers must ensure that they are present to accept delivery of goods at the nominated delivery address on the scheduled delivery date. To minimise disruption, Total Home Design’s contract carriers will contact the Customer on the morning of delivery with an approximate delivery time.

7.  Delivery dates and times provided by Total Home Design are approximations only. Total Home Design will not be liable for any loss or damage suffered by the Customer due to any failure to supply the Goods by a specific date or time. Unless otherwise agreed, when the Customer has nominated an address for delivery, delivery to that address will satisfy Total Home Design’s obligations under the Contract. An additional delivery charge will apply if the Goods are unable to be delivered as a result of the Customer not being present at the nominated address on the scheduled delivery date. Total Home Design may, in its absolute discretion, suspend or cancel delivery if the Customer is overdue in any payment to Total Home Design or in breach of these Terms.

8.  Total Home Design’s contract carriers may, at their sole discretion, remove old products from the Customer’s property only if the contract carrier is confident that such removal can be carried out in a safe manner with due care and diligence.

9.  The Customer must upon delivery, notify Total Home Design of any damage to Goods which are otherwise inconsistent with the Customer’s order. Failing such notice, and to the extent permitted by law, the Customer will otherwise be deemed to have accepted the Goods.

Title

10.  The title to Goods will remain with Total Home Design’s and not pass to the Customer until the Customer has paid all amounts owing by the Customer to Total Home Design on any account.

11.  If the Customer sells the Goods contrary to Total Home Design’s title without prior payment of all amounts owing to Total Home Design, the Customer must hold the proceeds to such sale as trustee for Total Home Design will be entitled to recover all proceeds held on trust and the Customer agrees to bear the cost of such recovery action.

12.  The risk of loss or damage to the Goods will pass to the Customer on delivery.

Warranty against Defects

13.  Total Home Design’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. The Customer is entitled to a replacement or refund for major failure and for compensation for any other reasonably foreseeable loss or damage. The Customer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranties, Conditions and Guarantees

14.  Subject to clause 15, the Terms set out the full extent of Total Home Design’s obligations and liabilities in respect of the supply of Goods and performance of any service and there are no warranties, conditions or other terms that are binding on Total Home Design except as expressly stated in the Contract. Any warranty, condition or other term concerning Goods which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality of fitness for purpose) is expressly excluded.

15.  Subject to clause 15, these Terms set out the full extent of Total Home Design’s obligations and liabilities in respect of the supply of Goods and performance of any service and there are no warranties, conditions or other terms that are binding on Total Home Design except as expressly stated in the Contract. Any warranty, condition or other term concerning Goods which might not otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is expressly excluded.

16.  Nothing in the Contract will limit or exclude Total Home Design’s liability for death or personal injury caused by Total Home Design’s negligence.

17.  Subject to clause 15 and clause 16, Total Home Design will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential, punitive or exemplary loss or damage of any kind howsoever arising and whether caused by tort (including negligence),breach of contract or otherwise.

18.  Subject to clause 15, clause 16 and clause 17, Total Home Design’s maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise will not exceed the amount payable by the Customer to Total Home Design in respect of the relevant Goods.

Privacy

19.  Total Home Design will collect and deal with the Customer’s personal information only in accordance with Total Home Design’s Privacy Policy and the Privacy Act 1988 (Cth). A copy of the Privacy Policy is available from Total Home Design directly or at www.totalhomedesign.com.au

Unforeseen Events

20.  Total Home Design may cancel or suspend delivery of any ordered Goods in the event of any delay or non-performance due directly or indirectly to war, terrorism, strike, lockout, delay or default of a manufacturer or supplier, act of God, or any other cause beyond Total Home Design’s reasonable control.

Contract of Sale

These terms together with your order constitute the entire contract between you and us for the supply of products.

Goods and Services Tax

21.  In these Terms, “GST”, “supply”, “taxable supply” and “tax invoice” have the meaning given to such terms in the A New Tax System (Goods and Services) Tax Act 1999 (Cth) and the term “GST” also includes any penalties or additional tax imposed in relation to the GST payable on the supply of Goods. Any amount payable under these Terms is inclusive of GST if there is a taxable supply.

22.  If the amount of GST applicable to a sale made to the Customer differs from the amount of GST the Customer has paid for the Goods, then the amount of GST payable to the Customer will be adjusted either by further payment by the Customer or repayment by Total Home Design to the Customer of the amount of the adjustment.

Variation

23.  The Contract cannot be varied unless Total Home Design agrees in wiring with the Customer to vary it.

Governing Law

24.  The Contract will be governed by the law of New South Wales and Total Home Design and the Customer each submit to the non-exclusive jurisdiction of the courts of that State.

Tian Hock Development Pty Ltd t/a Total Home Design
ACN 13 137 563 323