How do I order?

You can order directly on this site.
● If you’re not comfortable with online ordering, simply email us or phone us on 1300 THD NOW (1300 843 669): Monday to Saturday from 9.00 am to 5.30 pm and Sunday from 10.00 am to 4.00 pm.
● Find your nearest store call us on 1300 THD NOW (1300 843 669)
● We have a well-trained and friendly customer service team who will help you with your enquiry or order.
● Payment is by PayPal and Credit card, online or over the phone and EFT (Electronic Funds Transfer)

How does delivery work?

We aim to deliver your order as economically as possible.
● Once your order has been placed we will dispatch your items as quickly as possible.
● Smaller items are dispatched by post or courier and larger items by transport service.
● Unless otherwise arranged with Total Home Design, the charge for delivery is on the condition that you or someone on your behalf will be available to assist the driver in the unloading of large heavy goods such as vanities, shower screens etc.
● Delivery is to mainland Australia (including Tasmania) only. Requests for delivery to other locations may be made to info@totalhomedesign.com.au or over the phone on 1300 THD NOW (1300 843 669).

How do I know if your products are any good?

We only use reputable suppliers and most have supplied us for many years.
● Our products all offer industry standard warranties or better.

Freight charges explained

Total Home Design consolidates freight as much as possible to minimise freight charges. ●However, as items come from different places, freight is calculated by item type on a per item basis with subsequent items in the same category having a reduced rate.
* pickup from local depot only – if required, you may add home delivery to metro Sydney, Melbourne, Brisbane, Perth or the Gold Coast to your order and it is subject to a separate charge
● At Total Home Design, we make every effort to ensure you receive your products as quickly as possible. However, please allow 5 – 10 business days for the arrival of your items. If all of your ordered items have not arrived within this timeframe, please contact your local store on 1300 THD NOW (1300 843 669).